Administrative:

• Prepared reports, correspondence, forms, presentations, and spreadsheets using Microsoft Office Suite (Word, Excel, Powerpoint)
• Faxed and photocopied
• Kept executives’ schedules and calendars using Outlook
• Tracked upcoming due dates for staff contracts and shareholder warrants
• Created budget reports using Excel and Simply Accounting Pro
• Prepared legal documents and presentations from dicta
• Designed and prepared materials for trade shows and hand-outs
• Coordinated workloads
• Invoiced and contacted clients on outstanding invoices
• Multi-tasked in high-pressure environments
• Took minutes and notes at various meetings
• Coordinated and tracked donations on charitable campaigns
• Set up and manned trade show booths
• Created materials for and administered events

Communications:

• Dealt pleasantly and effectively with people at all levels
• Provided assistance and troubleshooting by phone and by email in helping others with computer and website problems
• Main contact to liaise with suppliers and clients
• Wrote/edited documentation to update staff on transformation, and was responsible for creating terms of reference for various committees to involve staff in the transformation process and to identify and recommend improvements in areas of process streamlining
• Hired, trained and reviewed staff and their performance
• Wrote/edited correspondence, magazine article, news releases and Minister’s speeches
• Redesigned and standardized processes and procedures
• Proofread and edited all outgoing correspondence and documentation
• Made presentations to staff and Executive Committee members

Computer:

• Maintained and updated websites in HTML, CSS, CMS, FrontPage and Dreamweaver
• Reformatted and upgraded computers and corrected software problems
• Worked with MIS department to design software to track monthly sales and commissions
• Responsible for hardware and software recommendations and purchasing decisions
• Updated intranet website with local announcements
• Converted graphic files and documents to PDF
• Designed logos and company letterhead and forms using CorelDraw and Paint Shop Pro
• Created macros to ensure staff were accessing standardized forms and up-to-date documents
• Created online games for staff interaction to fund United Way campaign